As a Food Runner, you play a critical role in ensuring an exceptional guest experience by delivering food quickly, accurately, and with polished presentation. You will work closely with both kitchen and front-of-house teams in a fast-paced, high-volume environment. Your role is vital in maintaining the flow of service and ensuring meals are delivered at peak quality and in a timely manner.

Key Responsibilities:

• Efficient Food Delivery: Transport dishes from kitchen pass to guests promptly and accurately, ensuring all orders are correct and presented to standard.

• Table Support: Assist waitstaff by clearing and resetting tables, topping up water, and supporting guest needs during service.

• Communication Bridge: Act as the link between the kitchen and FOH team to ensure smooth service, reporting any delays or special instructions.

• Menu Knowledge: Maintain a strong understanding of all menu items, dietary notes, and modifiers to answer guest queries or relay dish components.

• Presentation: Ensure plates are delivered clean, intact, and visually appealing; report any inconsistencies immediately.

• Cleanliness & Safety: Maintain cleanliness in service areas, follow food safety handling protocols, and restock cutlery, napkins, condiments, etc., as needed.

• Team Support: Be proactive in assisting all areas of service when not running food, including polishing glassware, folding napkins, or assisting with floor maintenance.

• Time Management: Adapt quickly to service demands, shifting priorities based on ticket flow and kitchen timing.

Skills & Attributes:

• Fast-paced efficiency without sacrificing attention to detail

• Strong communication and interpersonal skills

• Calm under pressure and highly organised

• Team player with a strong work ethic and proactive attitude

• Professional presentation and guest-focused mindset

Preferred Experience & Qualifications:

• Prior experience in a similar role or hospitality environment preferred but not essential

• Basic knowledge of food safety and hygiene

• Responsible Service of Alcohol (RSA) certificate is a plus but not required

• Availability for nights, weekends, and public holidays as required

N/A